Unable to print invoice in a locked period
Hi I am unable to print an invoice in a locked period. I do not need to change the invoice only send it. There is no need to open the locked period as I only need to send the invoice. The ...
Forum Discussion
OK I raised a support request to Myob with the following response:
Hi Bryan,
Thanks for your support request #01875810.
Hope you are doing well.
We acknowledge your concern regarding being unable to print or send Invoices dated within your lock period. This has been reported as a known issue as other users also experienced the error.
Currently our MYOB product development team is still investigating the cause and permanent fix for this issue.
So in the mean time you can either use the we browser version as per my previous reply or use the Print / email button from the sales module as per Gavin's reply. You can do both of these without unlocking the closed period. I do not recommend unlocking the closed period as it defeats the purpose of having a lock period.
cheers Bryan - Castle Bookkeeping.
BryanI see that MYOB communication is that they are looking into this, but no updates since that announcement 11 days ago....
Many thanks to gavin12345 for the work-around
