Forum Discussion

SVCAF's avatar
SVCAF
User
3 years ago
Solved

Unable to print receipts

Once a payment for sale is recorded I go to Print Receipts, but there is no receipt for the sale to print.  Also when I untick the "Unprinted Receipts only" box in Advanced filters and go back to the...
  • Steven_M's avatar
    Steven_M
    3 years ago

    Hi SVCAF 

     

    Thanks for confirming that information.

    I've arranged for the necessary script to be run over the company file for you. If you have been using the company file around the time of this post, do ensure that you close down and reopen the company file before trying that Print Receipts window again.

     

    To answer your other query around this topic, the script/tool that we do have will retrospectively correct the problem for past receipts allowing them to show up. Newer transactions may be impacted and the script would need to be run in some cases until a permanent resolution from our Product Teams is found (no ETA on that).  Although, we are happy to arrange for that script to be run if necessary through this channel do let us know.

Steven_M's avatar
Steven_M
Former Staff

Hi SVCAF 

 

Sounds like we may need to arrange for a script (tool) to be run over the company file for you. So we can arrange for that would you mind confirming the following information:

 

  • Where the company file is stored i.e. online or local
  • What the LAST FOUR DIGITS of the serial number is - Setup>>Company Information
  • What is the company file ID - Help>>About AccountRight
Donna_IPW's avatar
Donna_IPW
User
3 years ago

Hi Steven,

 

I am having the same trouble as described above, could you please help?

 

Thank you

 

Donna

  • Fee26's avatar
    Fee26
    User
    3 years ago

    Hello

    I too am unable to print receipts.  Exactly the same issue as being discussed.  This has happened a few times now, I don't know how it resolves itself but is becoming annoying.

    A fix for this would be appreciated.

    Thank you.

    • Fee26's avatar
      Fee26
      User
      3 years ago

      Hello, could someone please get in touch with me so I can sort this issue out, thank you.

      • Sam_R's avatar
        Sam_R
        Former Staff
        3 years ago

        Hi Fee26,

         

        Apologies I did not respond to your earlier post, I'd be happy to look into this for you.

         

        Could you please send me a private message with the following details:

         

        • Where the company file is stored i.e. online or local
        • What the LAST FOUR DIGITS of the serial number is - Setup>>Company Information
        • What is the company file ID - Help>>About AccountRight
    • Wrightmouse6's avatar
      Wrightmouse6
      User
      2 years ago

      unable to print receipts

      Fee26 wrote:

      Hello

      I too am unable to print receipts.  Exactly the same issue as being discussed.  This has happened a few times now, I don't know how it resolves itself but is becoming annoying.

      A fix for this would be appreciated.

      Thank you.

       

      • Melisa_D's avatar
        Melisa_D
        Former Staff
        2 years ago

        Hi Wrightmouse6, 

         

        Thanks for your post and welcome to the Community Forum ! Can you please confirm the last 4 digits of your product serial number and file ID (This can be found by going to Help > About MYOB AccountRight) so we can arrange to have the script run over your file. 

  • Sam_R's avatar
    Sam_R
    Former Staff
    3 years ago

    Hi Donna_IPW,

     

    Thank you for your post, I'd be happy to assist you. 

     

    Could you please send me a private message with the following details:

     

    • Where the company file is stored i.e. online or local
    • What the LAST FOUR DIGITS of the serial number is - Setup>>Company Information
    • What is the company file ID - Help>>About AccountRight
    • Donna_IPW's avatar
      Donna_IPW
      User
      3 years ago

      Hi Sam,

       

      I phoned up in regard to this query so all sorted now, thank you.

       

      Kind regards

       

      Donna

    • ProLiving's avatar
      ProLiving
      Cover User
      3 years ago

      Hi I have exactly the same problem, I am not able to view receipts of payments from 3 days ago. Please help.

      • Sam_R's avatar
        Sam_R
        Former Staff
        3 years ago

        Hi ProLiving,

         

        Thank you for your post.

         

        So that we can assist you with this, could you please send me a private message with the following details:

         

        • Where the company file is stored i.e. online or local
        • Serial number  - Setup>>Company Information
        • Company file ID - Help>>About AccountRight