Forum Discussion

RonAva's avatar
RonAva
11 months ago

Unable to re-send sales invoice in a locked period

Hi,   I am unable to re-send some invoices to clients. Keep coming up against “You can’t edit sales dated in the lock period. The lock period is specified in the security tab of the preferences win...
  • Shella_A's avatar
    Shella_A
    11 months ago

    Hi RonAva, 

     

    Thank you for your post and welcome to the MYOB Community Forum. I hope you find plenty of useful information.

     

    The error message indicates that the invoice you’re trying to resend is within the lock period date. This will prevent anyone from inadvertently making an entry or changes in a period in which you don’t want new entries. To resolved this, you may follow the following steps below:

     

    • Go to the Setup menu and choose Preferences.
    • Click the Security tab.
    • Untick the box Lock Periods: Disallow Entries Prior to option and choose the relevant date.
      This selection will unlock on all transactions prior to the date selected. 
    • Click OK.

     

    Please note that your user role needs to have the permission to change preferences. Do let us know if you need further help.

     

    Otherwise, if my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

     

     

    Cheers,
    Shella

BR5's avatar
BR5
Contributing User

We too don't want a workaround.  Please fix this issue ASAP

gavin12345's avatar
gavin12345
Ultimate User
4 months ago

 

I have spoken to a non-myob specialist who has looked into this issue - I also note MYOB at least sound like they are finally looking into it. Apparently it was not a deliberate change but rather a bug. Due to a backend change AR2024.6 thinks the sales invoice have changed even though it hasn't. Same issue affects invoices created after the Lock Period, though MYOB saves these without complaining. For those who can't wait for MYOB to release a patch, get in touch with MYOX Services  who should be able to provide an interim solution.

Regards

Gavin

 

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.