Forum Discussion

Member

1 year ago

Unable to reprint invoice in locked period

After this mornings update, we are no longer able to reprint or email invoices which are in a locked period. We constantly use this for information to rebook services & also to follow up on unpaid invoices. We also cannot keep asking our bookkeeper to unlock & relock the files (I've already done this too many times this morning). Hopefully this is just a glitch & the good people at myob are already working on a fix.

Any help will be greatly appreciated.

73 Replies

Antz72
Experienced Cover User
1 year ago
This work around limited the open invoices available to print.
cramptons
Trusted Cover User
1 year ago
But do we have to send invoices from AccountRight and not Outlook??
As we don't do this, as we have always had problems when we do.
Surely after so many weeks this issue could be addressed and fixed!!
Genreve_S
MYOB Moderator
1 year ago
Hi everyone,

I understand how impacting the lock period error is in printing your invoices. I can assure you that the development team is working on a permanent fix for this that will be released as soon as possible.

In the meantime, you can also follow what Julian_h has mentioned in this other thread.

Thanks,
Genreve