After this mornings update, we are no longer able to reprint or email invoices which are in a locked period. We constantly use this for information to rebook services & also to follow up on unpaid invoices. We also cannot keep asking our bookkeeper to unlock & relock the files (I've already done this too many times this morning). Hopefully this is just a glitch & the good people at myob are already working on a fix.Any help will be greatly appreciated.

I am having the same issues since the upgrade. We use this report weekly to pursue payments and need to be able to email reminders and overdue invoices.Very frustrating

We are also having the same issue. Like everyone else here, we cannot sustain the locking/unlocking of our periods to print invoices. I notice that even when we print a 'current' invoice, even though I am not changing anything on the invoice, there is an information pop-up notice to say any changes you have made will be saved before it is printed - I think that is the issue here, this pop-up should only appear once an actual change is made, not simply trying to print an existing invoice MYOB - this is an issue that needs to be fixed ASAP please

I am also experiencing this issue. Having to unlock and lock the period just to send an invoice to a customer has now become a timely and unnecessary process. Please fix this ASAP!!!

Hello All Thanks so much for everyone's comments. As all us finance peeps know, unlocking systems is not an option and until MYOB fix this system this could assist. In the desktop version I am now using the view online invoice and at least you can save the invoice as a PDF and manually send. Looking forward to an update soon MYOB on this one. Many thanks

AmandaCL This is a bug that your developers introduced with a recent update, they must give it a top priority to correct their error ASAP. Users are not longer accepting the off hand "we've notified the relevant team" approach. They need to be told it has to be corrected ASAP and not left to be fixed if and when they can slot it into their massive to-do list.

Unable to reprint invoice in locked period

57 Replies

Crompton
Partner
3 days ago
Don't lock you year or month down, as you get the same problem, this is appalling a real nightmare, when you are trying to stop people changing data once you have given the accountant the file to work on.
Please MYOB FIX THIS NOW not later, this is a really bad problem.
Qiu
Experienced User
3 days ago
Same issue here. So inconvenient, please fix it.
Crompton
Partner
4 days ago
the same issue when the client is on credit hold. it just goes on and on and on. MYOB please check you upgrades before you even release them in future, this is a constant problem with your upgrades.
SarahRob
User
4 days ago
Like all of the above, really need a fast fix. Thought I was going mad, when its a bug of MYOB update. Can't be unlocking period all the time.
jaarpdt
User
4 days ago
Sorry Myob...... This is ridiculous. How can we work like this? Please, please fix this. I cannot believe you have not even acknowledged all before me. I am hopeful you are working on this invoice / locked period debacle ASAP!! My bookkeeper has enough to deal with at this time of year without all her staff screaming for copies of invoices for warranties and debt collection. Even emailing current invoices is now painful. Fix please!
- gavin12345
  Ultimate User
  4 days ago
  Hi all,
  I have spoken to a specialist who has looked into this issue - I also note MYOB at least sound like they are finally looking into it. Apparently it was not a deliberate change but rather a bug. Due to a backend change AR2024.6 thinks the sales invoice have changed even though it hasn't. Same issue affects invoices created after the Lock Period, though MYOB saves these without complaining. For those who can't wait for MYOB to release a patch, get in touch with MYOX Services who should be able to provide an interim solution.
  Regards
  Gavin
esjaybee
User
4 days ago
Absolutely beyond annoying! Found this error this morning & absurd that its been reported as an error now for almost a week with no resolution
KATYJANEK
User
4 days ago
I am having same problem. Please fix urgently MYOB, I don't have time for long-winded workarounds!
AmandaCL
MYOB Moderator
4 days ago
Hey everyone, Nola217

Thank you all for taking the time to share your feedback regarding this issue. I'd like to confirm that we have raised this through to our developers to fix as a priority.

I'm sorry for the inconvenience caused in the meantime and will make sure to keep you all updated.

Cheers, Amanda.
- SoFrustrated
  User
  2 days ago
  This comment was 2 days ago, in addition to your similar 'cut and paste' reply from 4 days ago. Still no fix. Again, an inappropriate work around is not a fix. The company pays for the system to be fully functional and has an expectation that the product they are paying for works the way it should.
Jody28
Experienced Cover User
4 days ago
Please fix this ASAP MYOB! The system insists on saving changes before emailing any invoices, even if no changes have been made. It is EOFY. Most companies have locked June 24, however still need to chase unpaid invoices, amend invoices etc. We cannot keep locking and unlocking periods. We understand that we can View online invoice, save as PDF and manually email as required - this is the polar opposite of the convenience that MYOB is meant to provide. "Workarounds" are not fixes.
- AmandaCL
  MYOB Moderator
  4 days ago
  Hey Jody28
  
  We have escalated this issue through to our development team to fix as a priority.
  
  I'd like to apologise for the inconvenience caused in the meantime and will make sure to keep you all updated.
  
  Cheers, Amanda.
  - SoFrustrated
    User
    2 days ago
    Hi Amanda,
    An inappropriate work around is not a fix. The company pays for the system to be fully functional and has an expectation that the product they are paying for works the way it should. I tried the chat and phone support five times when this first happened and they were useless. Did not take it seriously and would not escalate my complaint. Communication needs massive improvements.
SoFrustrated
User
4 days ago
This is an unacceptable update. MYOB need to consider..... if we can't send out overdue invoices and get paid, how do we pay MYOB?
This goes against all Accounting Standards and must be fixed asap.