A couple of invoices emailed directly from MYOB AccountRight has bounced back with the following message:
Diagnostic-Code: smtp; 550 5.7.1 Policy-DT510: Rejected content policy
violation
I just wanted to check it wasn't a glitch in MYOB before I contact the customers.
I have emailed as an attachment from my email package and haven't had it bounce back as yet.
Hi Bigdifference,
I can see how that’s disruptive, especially after things were working before. Since both email addresses are correct, ask the recipients to whitelist MYOB’s email sending domains. You can also try a simple one-line, plain-text email (no links, logos, or attachments) to each address and cc yourself to see if it goes through. If it still bounces with the same error code, it’s time for our team to check whether those addresses are blacklisted on our side, reach out to them directly and they’ll look into it.
Cheers,
Princess
I have also had this issue yesterday with 2 different email addresses both had been used a number of times previously with no issues, however yesterday they bounced back with the same error code. Both customers, the email address was correct.
Hey DonnaLee1972,
Good pick‑up, and cheers for laying out what you've tried. The “Diagnostic‑Code: smtp; 550 5.7.1 Policy‑DT510: Rejected content policy violation” is the receiving mail server blocking the message content, not a glitch in AccountRight. Give the customer’s email address a quick review for typos just in case. If the invoice still bounces, ask the recipient's IT to allow or whitelist MYOB email before you resend. You can also check with our team if the email is blacklisted on our side and clear them so future invoices get through. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.
Cheers,
Doreen
