Forum Discussion

Umag's avatar
Umag
Experienced User
11 months ago
Solved

Unpaid Bills Report and Unpaid invoices report not loading

Hi    As per your request sending you a private message. I am having trouble with a lot of reports on the browser. Our Serial no is ********7476.  Please look into this ASAP.  Thank you   Uma 08...
  • Genreve_S's avatar
    Genreve_S
    11 months ago

    Hi Umag, 

     

    Thanks for posting again and sorry for the delayed response. 

     

    I have added the ability to send private messages to your email. Please send us a private message using any of the links given by the moderators containing your detailed concerns. We're happy to help.

     

    Cheers, 

    Genreve

Genreve_S's avatar
Genreve_S
MYOB Moderator

Hi HummEng, 

 

Thank you for posting. 

 

I understand how important invoices are for your business. May I ask for a screenshot of the error message so we can investigate your issue? Also, any additional information would be much appreciated. 

 

We look forward to your response. 

 

Thanks,
Genreve

Genreve_S's avatar
Genreve_S
MYOB Moderator
8 months ago

Hi HummEng, 

 

We haven't received any responses from you about the screenshot of your error message. 

 

Feel free to let us know if you require any further assistance. 

 

Thanks,

Genreve

  • HummEng's avatar
    HummEng
    Experienced User
    8 months ago

    I seem to be able to export a report (any report) as a pdf and then print, however when I click on the 'view and print' button I get the following error come up in red...

     

    Sorry, we couldn't export this report. Try exporting again after a few minutes or contact our support team

     

    This is for many reports I run not just one type.

    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator
      7 months ago

      Hi HummEng, 

       

      Thanks for the response. I'm sorry to hear about your issue persisting. 

       

      May I get you to clear your browser cache and try again? If the issue persists after clearing the cache, please send us a screenshot of the error message and the console log after the error is prompted. 

       

      Here are the steps in the Chrome browser to check the console logs. 

      1. Click the "3 vertical dot" button at the upper right corner of the browser.
      2. Hover to More tools and click Developer tools.
      3. Click the Console tab.
      4. Take a screenshot and attach it to your next response.

      We look forward to your update. 

       

      Thanks,
      Genreve

      • Umag's avatar
        Umag
        Experienced User
        7 months ago

        this issue has been resolved now