Forum Discussion

Umag's avatar
Umag
Experienced User
2 years ago
Solved

Unpaid Bills Report and Unpaid invoices report not loading

Hi    As per your request sending you a private message. I am having trouble with a lot of reports on the browser. Our Serial no is ********7476.  Please look into this ASAP.  Thank you   Uma...
  • Genreve_S's avatar
    Genreve_S
    2 years ago

    Hi Umag, 

     

    Thanks for posting again and sorry for the delayed response. 

     

    I have added the ability to send private messages to your email. Please send us a private message using any of the links given by the moderators containing your detailed concerns. We're happy to help.

     

    Cheers, 

    Genreve

Genreve_S's avatar
Genreve_S
MYOB Moderator
2 years ago

Hi HummEng, 

 

We haven't received any responses from you about the screenshot of your error message. 

 

Feel free to let us know if you require any further assistance. 

 

Thanks,

Genreve

HummEng's avatar
HummEng
Experienced User
2 years ago

I seem to be able to export a report (any report) as a pdf and then print, however when I click on the 'view and print' button I get the following error come up in red...

 

Sorry, we couldn't export this report. Try exporting again after a few minutes or contact our support team

 

This is for many reports I run not just one type.

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 years ago

    Hi HummEng, 

     

    Thanks for the response. I'm sorry to hear about your issue persisting. 

     

    May I get you to clear your browser cache and try again? If the issue persists after clearing the cache, please send us a screenshot of the error message and the console log after the error is prompted. 

     

    Here are the steps in the Chrome browser to check the console logs. 

    1. Click the "3 vertical dot" button at the upper right corner of the browser.
    2. Hover to More tools and click Developer tools.
    3. Click the Console tab.
    4. Take a screenshot and attach it to your next response.

    We look forward to your update. 

     

    Thanks,
    Genreve

    • Umag's avatar
      Umag
      Experienced User
      2 years ago

      this issue has been resolved now

      • Genreve_S's avatar
        Genreve_S
        MYOB Moderator
        2 years ago

        Hi Umag, 


        Thank you for the update. We appreciate your effort in letting us know. 

         

        I'm glad it has been resolved now. 

         

        Feel free to create a new thread if you require any other assistance. 

         

        Thanks,
        Genreve

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