This does not work for me. I have deleted the super number from the old card and changed the name of the employee and made the card inactive. It still will not process giving the error that the number is duplicated.
Hi dfoozle,
If you're still having this issue after following the steps above, it may require further assistance on the backend. Make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.
Regards,
Earl
