Forum Discussion

Contributing Cover User

6 years ago

2019.1 SE Payroll Fail

Hey, We've recently upgraded from 2018.4 to 2019.1 and ever since this upgrade we have been unable to complete a pay run on our terminal server. After we record the employee pays say we have 65...

Jake_N
6 years ago
Hi SQLTemp

You are covering a few different things here. I'll number then as I explain them.

1. The company file GUID aka Id

The company file guid or Id as it can referred to is unique per file. It is baced on a few things but mainly the serial number (Company Infomration >> Setup) and the Comapny File ID (Help >> Abount MYOB AccountRight) when inside the file. It will never change as far as I am aware as stated before this is unique per file. If it is changing I would suggest asking the developer community or sending and email to our API support staff developers@myob.com

2. The IP address and port number

These can actually be changed from the configuation file for the API Add-on application. This is typically located in "%localappdata%\Programs\MYOB\AddOnConnector\2.0.2019.1" in this case. You are looking for a file called *MYOB.AccountRight.API.AddOnConnector.exe.config* which will contain the setting you would like to change.

A brief description of the 2 you'd like to change are:

PublicAddressServer

PublicAddressPort

InstallationAddress

3. Confirming that you were able to process a payroll

Please let us know if you able to process a payroll successfullly

Additional comments:

If there is anyhting else that you would like to question or get pointed in the right direction with please let us know.

CloverQ

Former Staff

Hi SQLTemp

Thank you for your detailed description, I apologize for the frustration you had with this problem and getting support for it.

Personally I've never come across this error, it is bit of an odd one. It's true that we do not support installations and settings for terminal server environment, but generally speaking the same settings that worked with v2018.4 should work with v2019.1.

I would suggest checking to make sure AccountRight v2019.1 is excluded from any anti-virus software in place. General instructions can be found in this Help article - Speed and performance tips.

If the crashes continue, could you please attach the diagnostic file on the computer where AccountRight is installed? It may give us more details.

The quickest way to locate the diagnostic log files is:

Simultaneously press the Windows and R keys on your keyboard
In the Open field, type %localappdata%\MYOB\AccountRight
Click OK. The contents of the AccountRight folder will appear.
In the AccountRight folder, double-click the folder for your AccountRight version, e.g. 2019.1. Look for the file named Huxley.Application_201xxxx.

Please do let us know how you go.

SQLTemp

Contributing Cover User

6 years ago

Hi Clover,

Thanks for the quick responce.

Please see attached the log file. i have just confirmed all firewall rules are in place and working correctly.

Huxley.Application_2019.1.22.366.0.log12 KB

Haydes
MYOB Product Team
6 years ago
Hi SQLTemp

I've just taken a look at the Log and I can see an abundance of connection-based errors around the Payroll functions as well as the STP service.

From checking our Incident reports I can see that there were some major problems around the servers that AccountRight data was hosted on that is listed as recently resolved. If your data is online, could you try and run through the pays now do you still get the same problems?

If the data is online and you still get problems I'd check to see if the same problem happens offline. I'd test this by running the Clearwater Sample File that comes with AccountRight and see if you still get the same problems. Here's a good support note that covers how to open the Sample File: Using the sample company file (Clearwater)

This can tell us if it's specific to being Online or your data.

If you're data is offline, this sounds like it might be either an error in the data or environment that processes it. To narrow it down, I'd also test Clearwater (See link above) to see how this goes. This can give us a good indication of where the problem might be.

Just as a quick thought, I have seen Caching errors cause odd problems like this. If you clear the AccountRight Cache for 2019.1 does this help?

To Clear the AccountRight Cache:
1. Open your Start Menu
2. Type: %localappdata%
3. Open the %localappdata% folder:

4. Open the MYOB Folder.
5. Open the AccountRight Folder.
6. Open the Version folder (E.g: 2018.4)
7. Open the Cache folder
8. Delete all files in this folder.
- SQLTemp
  Contributing Cover User
  6 years ago
  Hi Hayden,
  
  I have managed to get the payroll issues somewhat working with one persons pay, i wont fully know until the next payrun on Monday.
  
  I managed this by installing the AR Client which but this means i have had to install the MYOB_AccountRight_API_AddOnConnector_Installer_2019.1 MSI. Am i right in saying this does not hold the company id as its changing everyday without any changes made to the file.
  
  These is causing me massive head aches with alot of our internal and external applications since i post data to http://localhost:8080/AccountRight/xxxxxxxxxx-xxxxxxxxxxx-xxxxxxxxxxxxx
  
  This version of the MSI doesnt seem to allow traffic on the IP of the server but only via localhost?
  - Jake_N
    MYOB Staff
    6 years ago
    Hi SQLTemp
    
    You are covering a few different things here. I'll number then as I explain them.
    
    1. The company file GUID aka Id
    
    The company file guid or Id as it can referred to is unique per file. It is baced on a few things but mainly the serial number (Company Infomration >> Setup) and the Comapny File ID (Help >> Abount MYOB AccountRight) when inside the file. It will never change as far as I am aware as stated before this is unique per file. If it is changing I would suggest asking the developer community or sending and email to our API support staff developers@myob.com
    
    2. The IP address and port number
    
    These can actually be changed from the configuation file for the API Add-on application. This is typically located in "%localappdata%\Programs\MYOB\AddOnConnector\2.0.2019.1" in this case. You are looking for a file called *MYOB.AccountRight.API.AddOnConnector.exe.config* which will contain the setting you would like to change.
    
    A brief description of the 2 you'd like to change are:
    
    PublicAddressServer
    
    PublicAddressPort
    
    InstallationAddress
    
    3. Confirming that you were able to process a payroll
    
    Please let us know if you able to process a payroll successfullly
    
    Additional comments:
    
    If there is anyhting else that you would like to question or get pointed in the right direction with please let us know.