On 04/12 I was processing the weekly payroll only to find that SGC for wages staff was showing as zero. Salaried staff were not affected.
Receipts from customer payments were also entered on the same day and although only 1 transaction was performed, multiple payments were applied to the same invoice. then creating credits on the customer account.
Did anyone else have any payroll or sales invoicing issues between 02/12 & 04/12/25?
Hi LMF61,
We’ve had a look on our side and there aren’t any known issues with SGC or invoice payments after the update. If SGC is showing as $0 for hourly staff, it’s usually a setup issue, things like payroll categories, employee details, or how the pay run was entered.
On the multiple payments showing for one invoice, that can happen if a payment was recorded twice, error with bank feeds or the payment didn’t match an open invoice, so MYOB treated it as an overpayment and created credit note. If you’re using OIP, it could also be due to incorrect linked categories. Since this can depend on your specific file and workflow, feel free to log a support ticket in My Account or give us a call so we can take a closer look and help get it sorted.
Cheers,
Princess
