Forum Discussion

NyomiDundee's avatar
NyomiDundee
11 months ago

AccountRight 2023.11.1.6 Error information: Unknown (0)

Morning,   Unable to process payroll via desktop AccountRight. Error below continues to pop up. Seem to be able to use all other services.    AccountRight 2023.11.1.6 Error information: Unknown (...
  • Doreen_P's avatar
    Doreen_P
    10 months ago

    Hi, NyomiDundee

     

    Thanks for your post, and welcome to the MYOB Community Forum.

     

    The error message you received generally happens when the company file has had a serial number removal swap. Because the company file had STP on the previous serial number, the payroll function will not work until STP is set up again on the new serial number. To correct the situation, you may need to re-sign up for STP before creating any pay runs. The error will continue to show up if re-signing up for STP is not done. For more information about STP, kindly check out the Help Article: Setting up Single Touch Payroll reporting.

     

    Kindly let us know if you still need further assistance. Don't hesitate to reach out to us. We are delighted to assist you.

     

    If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

     

    Best regards,

    Doreen

Doreen_P's avatar
Doreen_P
MYOB Moderator

Hi, NyomiDundee

 

Thanks for your post, and welcome to the MYOB Community Forum.

 

The error message you received generally happens when the company file has had a serial number removal swap. Because the company file had STP on the previous serial number, the payroll function will not work until STP is set up again on the new serial number. To correct the situation, you may need to re-sign up for STP before creating any pay runs. The error will continue to show up if re-signing up for STP is not done. For more information about STP, kindly check out the Help Article: Setting up Single Touch Payroll reporting.

 

Kindly let us know if you still need further assistance. Don't hesitate to reach out to us. We are delighted to assist you.

 

If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

 

Best regards,

Doreen

Doreen_P's avatar
Doreen_P
MYOB Moderator
10 months ago

Hi, NyomiDundee

 

We would like to follow up on your concern. Please let us know if you can now process payroll. Don't hesitate to reach out if you require further assistance with this.

 

Best regards,

Doreen

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