Forum Discussion

johnlink's avatar
johnlink
Partner
10 months ago

AccountRight pay run will not complete

Anyone having same issue as us - pay run during RECORD PAY RUN process just stops unable to complete "application operation has timed out"?????

 

Have tried this on several different computers both on site and off site - same result.

 

BTW have performed a backup and kicked off 2 other users (just lookers not also in payroll) and logged in again and still same msg.

 

PLEASE OUR STAFF NEED TO PAY BILLS AND RENT ETC 

 

 

3 Replies

Sort By
Replies have been turned off for this discussion
  • johnlink's avatar
    johnlink
    Partner
    10 months ago

    Hi its me again

     

    Looks like another user had same issue last month and get a file fix from myob

     

    Can we get the same - or at least tell what the actual problem is???

    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator
      9 months ago

      Hi johnlink, 

      I hope you are well today. 

       

      Let us know if you require any further assistance. We're happy to help. 

       

      Thanks,

      Genreve

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    10 months ago

    Hi johnlink, 

     

    Thanks for posting your concern in the forum. 

     

    I'm sorry to hear about your AccountRight timing out. The application has an internal clock (session limit) that times out. Here are the steps to extend it. 

    1. Right-click the AccountRight application shortcut and click "Open file location".
    2. The folder opens. Find Huxley.Application.exe.config file.
    3. Make a copy of the config file as a backup. 
    4. Right-click on the config file and click "Open with."
    5. Choose Notepad.
    6. Find <appSettings>, <add key="UserSessionTimeout" value="X"/> CR LF. Edit the value X to the new number of seconds for a timeout. 
    7. Once the settings have been updated, in Notepad click file>save. then close the notepad.
    8. Open AccountRight as normal. The new timeout session will now take effect.

    If you have trouble following the instructions, please contact an IT specialist. If the issue persists after following these instructions, please let us know if there are any ticket numbers or forum posts with a similar issue you were referring to in your latest post. 

     

    We look forward to your response. 

     

    Cheers, 
    Genreve

Related content