Hi SallyE1
Thanks for this.
If you could send a screenshot of how the new category was set up so I can look into it further. Also, when you tried to enter the balance adjustment, is the new entitlement category greyed out? If the issue will persist, I would recommend creating a void pay run where you will only enter the number of hours that you will transfer to the new entitlement category. When you process the void pay, you will enter a negative number of hours from where the leave balance coming from then positive to the new entitlement category that you will be transferring it to.
Please let me know how it goes.
Best regards,
Doreen