ATO Error Message
To Whom it may concern Dear MYOB I have 10 people whose PAYG information has been accepted with errors by the ATO for the 2021 2022 taxation year. Recently the ATO sent an Email indicating tha...
Forum Discussion
Hi ED02,
Thank you for your post.
I have assisted several users with the same issue and have managed to resolve it with the following steps:
Firstly, you would need to unfinalise the affected employees > Reactivate their employee cards and delete their termination dates > process a $0 pay run (dated 30 June 22) > check to see if the $0 pay run was Accepted or Accepted with errors in STP.
If it was Accepted, please refinalise those employees in small batches of 1-3.
If the report was Accepted with errors, there may still be a field in the employee card with a special character that cannot be used, or the field has been left empty.
Let me know how you go with the above.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Dear Sam, I have tried your solution many times and was able to have 4 peoples information accepted by the ATO I have no idea why these employees were successful and not the others. I belive it is probably the procedure I used. i.e remove STP termination Unfinalise. MYOB remove termination date activate employee run individual zero pay for employee then finalise. They still come back as accepted with errors. Very frustrating and a lot of work. Surely the ATO has accepted the YTD information for these employees therfore should prefill from their end. Today I will ring the ATO and see what can be done about this before I attempt the fix you have suggested once again.
Thank You
