ATO Issue
Hi, I've tried to file our payroll for this fortnight and it keeps coming up with the message "Something went wrong at our end. Sorry about that. You'll need to come back again later" Is there a k...
Forum Discussion
Hi brindkindy
Thanks for your post. Our teams have investigated users getting a Something went wrong error when accessing the STP reporting centre. The cause of that error appears to be out-of-date Windows versions and security certificates. To resolve the error we recommend making sure Windows and security updates are completed and that you are using a supported version: System requirements
If the file is not online, you will need to put it online to set up and lodge STP Phase 2. This can also resolve that error as you're connecting to the ATO in an up-to-date browser.
Please let me know if you need further help.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
