Cant open online company file. Backup in progress. Can someone help ASAP please.

Doreen_P
2 years ago
Hi, GLS2460

Thanks for your post, and welcome to the MYOB Community Forum.

We were able to run the fixed script on your company file. Kindly log out and then log back to see if you can access it now. Please let us know if you require any further assistance with this. We are happy to assist.

Are you satisfied with the response provided? YES or NO

Did we solve your concern?

If my response has answered your enquiry please click "Accept as Solution" to assist other users in finding this information.

Best regards,

Doreen

Doreen_P
MYOB Moderator
2 years ago
Hi, GLS2460

Thanks for your post, and welcome to the MYOB Community Forum.

We were able to run the fixed script on your company file. Kindly log out and then log back to see if you can access it now. Please let us know if you require any further assistance with this. We are happy to assist.

Are you satisfied with the response provided? YES or NO

Did we solve your concern?

If my response has answered your enquiry please click "Accept as Solution" to assist other users in finding this information.

Best regards,

Doreen
- GLS2460
  Cover User
  2 years ago
  Thank You
  - Doreen_P
    MYOB Moderator
    2 years ago
    Hi, GLS2460
    
    Thanks for your response.
    
    We're glad to hear that your company file is working now. Please feel free to post again if you require any further assistance. We are delighted to assist you.
    
    Best regards,
    
    Doreen
- Emmy1
  2 years ago
  Hi there, I am experiencing the same issue. I can't open my company file and it says that back up in progress.
  I have tried signing out and signing back in again however it still doesn't open. Help please!
  - Princess_R
    MYOB Moderator
    2 years ago
    Hi Emmy1,
    
    Thank you for your post.
    
    I've answered your other Community forum post, and I've already reset your company file back to active. Please refer to this post.
    
    Please let me know if you still need assistance with this. I'm happy to assist.
    
    Cheers,
    
    Princess
hism
5 days ago
We're having the same problem, on a day we're trying to do a stock take. Please help!
- Isaiah_C
  MYOB Moderator
  5 days ago
  Hi hism,
  
  I'm sorry to hear that you're experiencing an issue with the 'back up in progress' error. I've run a script on your file, and it should now be resolved. If you encounter this issue again, you need to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount.
  
  Regards,
  
  Sai