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GLS2460's avatar
GLS2460
Cover User
9 months ago
Solved

Cant open online company file. Backup in progress. Can someone help ASAP please.

Cant open online company file.  Backup in progress.  Can someone help ASAP please.

  • Doreen_P's avatar
    Doreen_P
    9 months ago

    Hi, GLS2460 

     

    Thanks for your post, and welcome to the MYOB Community Forum.

     

    We were able to run the fixed script on your company file. Kindly log out and then log back to see if you can access it now. Please let us know if you require any further assistance with this. We are happy to assist.

     

    Are you satisfied with the response provided? YES or NO

    Did we solve your concern?

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users in finding this information.

     

    Best regards,

    Doreen

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  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    9 months ago

    Hi, GLS2460 

     

    Thanks for your post, and welcome to the MYOB Community Forum.

     

    We were able to run the fixed script on your company file. Kindly log out and then log back to see if you can access it now. Please let us know if you require any further assistance with this. We are happy to assist.

     

    Are you satisfied with the response provided? YES or NO

    Did we solve your concern?

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users in finding this information.

     

    Best regards,

    Doreen

      • Doreen_P's avatar
        Doreen_P
        MYOB Moderator
        9 months ago

        Hi, GLS2460 

         

        Thanks for your response.

         

        We're glad to hear that your company file is working now. Please feel free to post again if you require any further assistance. We are delighted to assist you.

         

        Best regards,

        Doreen

    • Emmy1's avatar
      Emmy1
      User
      8 months ago

      Hi there, I am experiencing the same issue. I can't open my company file and it says that back up in progress.

      I have tried signing out and signing back in again however it still doesn't open. Help please!

      • Princess_R's avatar
        Princess_R
        MYOB Moderator
        8 months ago

        Hi Emmy1,

         

        Thank you for your post.

         

        I've answered your other Community forum post, and I've already reset your company file back to active. Please refer to this post.

         

        Please let me know if you still need assistance with this. I'm happy to assist.

         

        Cheers,

        Princess