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Emmy1's avatar
Emmy1
User
8 months ago
Solved

Cannot open company file - Back up in progress

Hi there, I can't open my company file and it says that back up is in progress.

I have tried signing out and signing back in again however it still doesn't open. Help please!

  • Princess_R's avatar
    Princess_R
    8 months ago

    Hi Emmy1,

     

    Thank you for your post. I'd like to extend a warm welcome to the Community forum. I hope you find a wealth of helpful information here.

     

    I understand how urgent this needs to be resolved, and I've reset your company file back to active. Kindly log out of the account and log back in to see if the issue persists.

     

    Please let me know if you require any further assistance with this. I'm happy to assist.

     

    Cheers,

    Princess

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  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    8 months ago

    Hi Emmy1,

     

    Thank you for your post. I'd like to extend a warm welcome to the Community forum. I hope you find a wealth of helpful information here.

     

    I understand how urgent this needs to be resolved, and I've reset your company file back to active. Kindly log out of the account and log back in to see if the issue persists.

     

    Please let me know if you require any further assistance with this. I'm happy to assist.

     

    Cheers,

    Princess