Hi MYOB team,
Could you let me know what happened here as I could see employee's information from the employees' list but when I opened the detailed page of the employee, the information is empty?
This led to the STP failing for last and this month, can I have a solution please as this can not keep happening.
I have attached the captures of the question, kindly let me know what happened.
Best regards,
Charterhouse
Hi Charterhouse,
Thanks for sharing the details. The STP rejection should show which employee and field needs correcting, so please open the rejection details first and check the required field and format. Update that information on the employee record. For example, select the State/territory from the dropdown or check that the postcode has four digits. Once the details are corrected, the original rejected report can’t be resent. Instead, open the STP reporting centre and send an update event for the relevant payroll year. The corrected year-to-date information will also be sent with the next pay run. For more information, see Fix rejected reports in Single Touch Payroll.
If the employee record still won’t save, please reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so our support team can further look into this.
Regards,
Sai
