Forum Discussion

mrskatecorby's avatar
mrskatecorby
Experienced Cover User
9 months ago
Solved

Change from weekly pays to fortnightly

Hello.  We have been paying employees on a weekly basis, on a Thursday, the last run being dated 26/06/2025.    We would like to change to fortnightly, starting on a Thursday, the first run bei...
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  • mrskatecorby's avatar
    mrskatecorby
    9 months ago

    I worked it out! When I select process pays, it defaults to employees that are paid weekly, I needed to choose Fortnightly. 

Earl_HD's avatar
Earl_HD
MYOB Moderator
9 months ago

Hi mrskatecorby,

This is quite unusual. When you change an employee’s pay frequency in the card file (e.g., from weekly to fortnightly), it is logical to expect that employees should immediately appear in pay runs for the new frequency. Could you please check if there is no termination date set on the card file for the employees? If the issue remains the same, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl

  • mrskatecorby's avatar
    mrskatecorby
    Experienced Cover User
    9 months ago

    I worked it out! When I select process pays, it defaults to employees that are paid weekly, I needed to choose Fortnightly. 

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