Forum Discussion

CatherineC's avatar
CatherineC
Partner
3 years ago
Solved

CMN.ATO.GEN.XML03 EOFY Finalisation Urgent

I completed the end of year finalisation and everything reconciled. An ATO error came back for all staff. The Error is CMN.ATO.GEN.XML03.  Nothing has changed in my file.  It was accepted with errors...
  • ChrisMYOB's avatar
    ChrisMYOB
    3 years ago

    Hello CatherineC 

     

    This error means there's an invalid character somewhere in your in your payroll information in MYOB. Invalid characters are "[ ] ! # $ % * ; = @ <>\ _ { } ^~`"

    You'll need to check for (and remove) any invalid characters in your employee cards and payroll category names.

    If after checking the above you are still getting the error, we have found the following might also resolve the issue:

    • For any of the drop-down list selections, ensure that these were selected from the drop-down list and not just typed in. eg for the State, instead of just typing NSW or WA  select it from the drop-down list.
    • Take out any spaces in the phone numbers.
    • Remove any brackets, / or - in the addresses 
    • Make sure you put in the Country
    • Run a $0 pay run as of 30/6/22 (ensure that all the fields including annual/sick leave etc are $0.)

     

    Please let me know how you go.

ChrisMYOB's avatar
ChrisMYOB
Former Staff

Hello CatherineC 

 

This error means there's an invalid character somewhere in your in your payroll information in MYOB. Invalid characters are "[ ] ! # $ % * ; = @ <>\ _ { } ^~`"

You'll need to check for (and remove) any invalid characters in your employee cards and payroll category names.

If after checking the above you are still getting the error, we have found the following might also resolve the issue:

  • For any of the drop-down list selections, ensure that these were selected from the drop-down list and not just typed in. eg for the State, instead of just typing NSW or WA  select it from the drop-down list.
  • Take out any spaces in the phone numbers.
  • Remove any brackets, / or - in the addresses 
  • Make sure you put in the Country
  • Run a $0 pay run as of 30/6/22 (ensure that all the fields including annual/sick leave etc are $0.)

 

Please let me know how you go.

CatherineC's avatar
CatherineC
Partner
3 years ago

Many thanks for your held Chris,

Yes that worked.  I also had to take out the termination dates for staff who had left.  I had also already setup STP Phase 2 and I think this complicated the process of untangling this issue.  It took a few zero pay runs to actually resolve the issue but your notes gave me a plan of attack.  I really appreciate your help. 

Catherine