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IreneRSA's avatar
IreneRSA
Experienced Cover User
1 month ago

Code: Unknown (0) Error

Hello, I'm getting the following error message when trying to open an employees card. Can I please have some assistance with fixing this? Message: (Unknown): ShowUIView(PayEmployee,...,...)   ...
Genreve_S's avatar
Genreve_S
MYOB Moderator
28 days ago

Hi IreneRSA,

 

Thanks for sharing the error details.

 

The error log you included usually points to a duplicate payroll record linked to an employee card, which is why AccountRight closes when you open it.

 

This one will need our support team to apply a fix to the file. You can reach out via My Account or connect with our live chat team through MOCA, our virtual assistant. Then mention the error says "MYOB.Huxley.API.HuxleyApplicationException". If the file is offline, our team can guide you through the right repair steps there too.

 

Regards,
Genreve

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