Forum Discussion

casal's avatar
casal
Experienced User
1 year ago

Couldn't Process Payroll for FY25

Hi,   We tried to process pay, the first for FY25 but we we couldn't process it. It just ends up like this:   We also tried doing it through the web version, but got this error:    
Doreen_P's avatar
Doreen_P
MYOB Moderator
1 year ago

Hi casal

 

To assist you further, could you please confirm the last four digits of your serial number and the company file ID (Setup > Company Information) where you're encountering this error? This info will help us pinpoint the problem and get you back on track.

 

Best regards,

Doreen

  • casal's avatar
    casal
    Experienced User
    1 year ago

    Hi Doreen,

     

    It's 0572.

     

    As for company file ID, do you mean the Company Name?

    • gavin12345's avatar
      gavin12345
      Ultimate User
      1 year ago

      See Help > About for File ID - MYOB need this to identify your online file.

       

      Regards

      Gavin

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