Customer Service - or lack of.
Just want to vent my frustration for being on hold with MYOB for at least 90 minutes now. Get the same message every couple of minutes. "wait time is longer than usual, but rest assured you are impo...
Forum Discussion
I am totally with you . . I just received notification that 4 of my MYOB cases have been "closed my request"
Which is totally not true. I missed a phone call today so they decided to close them I am guessing. . . . sorry MYOB that I am unable to be free from the time 9-5pm, maybe if you narrow the gap then I can arrange to be available and not be on a work related phone call.
Hi jamesk7,
Thanks for sharing your thoughts. I’ve checked the case numbers linked to your account and those 4 cases do have different issues.
From what I can see, one of the older subscription cases was closed after it had been moved into a resolved state, but because you replied straight away after that, the issue has still continued through the active case and callback trail.
So while that earlier case shows as closed, this doesn’t look like the end of the matter. There is still an open path for the support team to continue working with you, either by replying through the case or by calling you back.
I understand why this has been frustrating, especially given how much time you’ve already spent trying to get a clear outcome.
Regards,
GenreveIt only adds to the frustration when all 4 of your cases are closed at 6:31pm AEST, luckily I was working after hours to see the emails so I was able to respond. If i had not of responded at that time and had I of seen these emails in the morning would they have been repoened?
MYOB should not be closing cases until they are resolved and they should definitely not be closed after working hours.
MYOB has once again closed my Payroll file when it still has issues.
Before you say it's because that I did not send the information that you needed and that is why it is closed. This is because our payruns are every fortnight, so you will need to wait for another fortnight before I can send you the error information. As you need a screen shot of the MYOB error and not a cut and paste of the error. You can not run a payrun adhoc and send this to the ATO just so you can see the error.
MYOB needs to take payroll errors seriously. We have staff waiting for the wages and we can not wait for weeks on end to get them repaired.
