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V2's avatar
V2
Member
2 months ago
Solved

(DataNotUniqueError): More than one EmployeePayrollDetails exists for employeeId

Hi MYOB, I can't access one of our employee's card file. It has also affected the Team Portal and App as neither Approver or Admin can now approve timesheets for this employee. From other threads it ...
  • Genreve_S's avatar
    Genreve_S
    2 months ago

    Hi V2, 

     

    Thanks for sending through the error log. I see you’ve run into an issue where AccountRight gets a bit confused opening that employee’s card after changes are made to their setup. I’ve run a repair script on the file linked to this email, so you should be able to open that employee card without any trouble now.

     

    If it pops up again, you can also get in touch by logging into My Account and lodging a support ticket, or by chatting with our team via MOCA, our virtual assistant, who can connect you to live chat.

     

    Regards,
    Genreve

Genreve_S's avatar
Genreve_S
MYOB Moderator
2 months ago

Hi V2, 

 

Thanks for sending through the error log. I see you’ve run into an issue where AccountRight gets a bit confused opening that employee’s card after changes are made to their setup. I’ve run a repair script on the file linked to this email, so you should be able to open that employee card without any trouble now.

 

If it pops up again, you can also get in touch by logging into My Account and lodging a support ticket, or by chatting with our team via MOCA, our virtual assistant, who can connect you to live chat.

 

Regards,
Genreve

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