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Imperial's avatar
Imperial
Experienced Cover User
3 months ago
Solved

We can't open an Employee card. Can you please run a script to fix. (company file ID 17)

When opening an Employee card an error message appears which is attached.

  • Earl_HD's avatar
    Earl_HD
    3 months ago

    Hi imperial,

    Thanks for sharing the additional details and screenshots. I’ve applied the script to your file, which should now resolve the issue. 

    In case the issue remains the same, make sure to reach out to our team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

    Regards,
    Earl

1 Reply

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    3 months ago

    Hi imperial,

    Thanks for sharing the additional details and screenshots. I’ve applied the script to your file, which should now resolve the issue. 

    In case the issue remains the same, make sure to reach out to our team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

    Regards,
    Earl

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