Forum Discussion

karma's avatar
karma
Cover User
4 months ago
Solved

Duplicate pay entry

I processed a pay run and a new employee bank details were incorrect.  The bank rejected her pay.  I fixed the error and resent her pay.  Now I have her pay showing twice in MYOB and also in the STP ...
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  • Earl_HD's avatar
    Earl_HD
    4 months ago

    Hi karma,

    You are right to be cautious about deleting or reversing a pay, you can also reach out to our team for assistance. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

    Regards,
    Earl

Earl_HD's avatar
Earl_HD
MYOB Moderator
4 months ago

Hi karma,

That's a tricky one! I suggest starting by reviewing the payroll reports to confirm that the correct figures are displayed. This will help us determine what occurred and pinpoint any discrepancies, whether shortages or overages. I'd also recommend on visiting this help page that has more information about:  Fixing a pay


Regards,
Earl

  • karma's avatar
    karma
    Cover User
    4 months ago

    Hi Earl

    I have checked the payroll register, payroll activity, entitlement and Super advice and all are showing the extra pay amount.  I looked through Fixing a Pay and I am led to believe I could reverse or delete the pay however I am worried that if I attempt to do this without expert advice I may make it worse.

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      4 months ago

      Hi karma,

      You are right to be cautious about deleting or reversing a pay, you can also reach out to our team for assistance. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

      Regards,
      Earl

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