I processed a pay run and a new employee bank details were incorrect. The bank rejected her pay. I fixed the error and resent her pay. Now I have her pay showing twice in MYOB and also in the STP report. What is the best way to correct my error both within MYOB and STP? She only received the correct amount of pay once. The bank statement shows the original pay run, the refund and my subsequent payment to her.
Hi Earl
I have checked the payroll register, payroll activity, entitlement and Super advice and all are showing the extra pay amount. I looked through Fixing a Pay and I am led to believe I could reverse or delete the pay however I am worried that if I attempt to do this without expert advice I may make it worse.
Hi karma,
That's a tricky one! I suggest starting by reviewing the payroll reports to confirm that the correct figures are displayed. This will help us determine what occurred and pinpoint any discrepancies, whether shortages or overages. I'd also recommend on visiting this help page that has more information about: Fixing a pay
Regards,
Earl
