Hi Priya2,
I understand that you're dealing with a duplicate employee card issue that's affecting your STP finalization. This is caused by either reporting a pay for that employee, then an old copy of the file is restored, or by creating an employee in the card file, recording and reporting a pay. Once reported, the pay has been deleted from the file along with the employee. I came across a similar question, take a look at this link. It suggests reaching out for detailed assistance and possibly having the file repaired by our team. Please raise a ticket via My Account with the required details for further help. Alternatively, visit our help sites like myob.com/support or myaccount.myob.com to find MOCA, our virtual assistant. MOCA can handle immediate queries, and if needed, you'll be connected to our live chat team.
Cheers,
Princess
