Forum Discussion

megan22's avatar
megan22
Contributing User
6 months ago

Emailing Pay Slips

Sometime between 10th and 24th of June 2024, MYOB has changed the way it delivers emailed pay slips.  They no longer go direct from me (with copies stored in my sent mailbox), they now go from accoun...
  • SupportNoteGuy's avatar
    SupportNoteGuy
    6 months ago

    Hi megan22 - thanks for the question.

     

    There's a preference in AccountRight that controls whether your emails are sent directly via AccountRight, or via Microsoft Outlook. This preference must have somehow been changed in your company file.

     

    To switch back to using Outlook, go to the Setup menu > Preferences > Emailing tab and deselect the Send Emails Using AccountRight option - then click OK.

    To learn more about these two emailing methods in AccountRight, take a look at this help topic.

     

    Once you've changed this preference, you can re-send your employee's pay slips - here's the details on how to do this.

     

    I hope this helps!

     

    Adrian

     

SupportNoteGuy's avatar
SupportNoteGuy
MYOB Staff
6 months ago

Hi megan22 - thanks for the question.

 

There's a preference in AccountRight that controls whether your emails are sent directly via AccountRight, or via Microsoft Outlook. This preference must have somehow been changed in your company file.

 

To switch back to using Outlook, go to the Setup menu > Preferences > Emailing tab and deselect the Send Emails Using AccountRight option - then click OK.

To learn more about these two emailing methods in AccountRight, take a look at this help topic.

 

Once you've changed this preference, you can re-send your employee's pay slips - here's the details on how to do this.

 

I hope this helps!

 

Adrian

 

  • megan22's avatar
    megan22
    Contributing User
    6 months ago

    Hi Adrian

     

    Thank you, there was some helpful info in this and I've learned a couple of new things.  The biggest issue for me is that changes to an employees card mean that the header of a pay slip updates to current information and an exact replica of a past pay slip cannot be re-run ...... so I've chosen to change the emailing preferences back to Outlook so that I have a proper audit trail in my sent emails.

     

    Thanks

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