Forum Discussion

YML's avatar
YML
Experienced Cover User
9 months ago

Employee card ID disappears when employee updates details

When employees go into MYOB to update their details, using the new link sent from MYOB, some of the existing data disappears.  My employees' Card IDs now change to *None (from their unique number), p...
Doreen_P's avatar
Doreen_P
MYOB Moderator
9 months ago

Hi YML,

 

Thanks for your post.

 

As per checking, the developers has been notified already with this issue and they are keen to investigate any future instances. Please let me know the last four digits of the serial number (Help > About MYOB AccountRight) of the file you're having issues with. This way, I would be able to relay your concern to the relevant team.

 

I'm looking forward to your response.

 

Best regards,

Doreen

  • YML's avatar
    YML
    Experienced Cover User
    9 months ago

    Hi Doreen

     

    MYOB serial number is **1722

     

    Regards

    • Doreen_P's avatar
      Doreen_P
      MYOB Moderator
      9 months ago

      Hi YML,

       

      Thanks for confirming the last four digits of your serial number. I was able to relay your concern to the relevant team. While I don't have specific timeframe when this will be fixed, but rest assured that we are looking into it. I truly appreciate the patience and understanding.

       

      Feel free to post again if you encounter issues in the future.

       

      Best regards.

      Doreen

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