Employee Onboarding
Hi Team,
I am unable to send onboarding documents to our new employee since this morning. Anyone facing the same issues as it is showing an error message as below. Can someone confirm how i can resolve it asap.
Forum Discussion
Hi Genreve, Thank you for confirming. However, i am still facing the same issue. Coud you please check and confirm when it will be resolved.
Thank you.
I am experiencing the same issue. As a work around I went through the webversion and could send however I am not able to access the PDF now the employee has filled in the Onboarding form. In addition the button to view the PDF is gone from other employees who previously filled in forms.
I'm having the same problem, please let us know when it's fixed.
HI All,
We are currently aware of this issue and our team is actively working to resolve this matter. The current workaround is that you can try sending it on the browser (app.myob.com).
We are sorry for any inconvenience this may cause, and thanks for bearing with us while we work on it.
Regards,
Earl
I am still having this issue today. When is it expected to be fixed - I have a payroll tomorrow.
We are having the same issue since yesterday.
MYOB, any update on this issue, still unable to access, Thanks
MYOB team just checking if there is any update on this one. I now appear to be able to send onboarding in the MYOB desktop client which was not possible Tuesday however the button to "View PDF" is physically not there for the two new staff who got sent while this issue occurred. Please see screenshot below of an old employee to the left and the new one invited yesterday to the right. Is this something your team is addressing?
Hi AlyciaR,
We've checked with our team and confirmed that this is still an ongoing issue. Our team is actively investigating and working on it. We appreciate your patience as we work towards resolving this.
Cheers,
MYOB
I am having the same issue - what is the status of fix on not being able to view / print pdf version of Onboarding data
