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KMLoxton

9 days ago

Solved

Employee's super fund incorrectly changed by MYOB?

KMLoxton
8 days ago
Excellent. Thank you Princess_R .

Regards,
KM Loxton

Princess_R

MYOB Moderator

9 days ago

Hi KMLoxton,

MYOB updates don't mess with any of your file info. So, if something seems off, it might be a human-entered error. It's worth double-checking those previous super payments and employee payroll details. For a deep dive and thorough fix, our support team is your go-to! Just pop into MyAccount to create a support case, or connect with our live chat agents via our virtual assistant, MOCA. Don't forget to throw in all the relevant details and some screenshots of those employee details. Good luck!

Cheers,

Princess

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super fund incorrectly changed by MYOB?","id":"message:891040","revisionNum":1,"repliesCount":4,"author":{"__ref":"User:user:325119"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Staffing_and_Payroll"},"conversation":{"__ref":"Conversation:conversation:891040"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:891040"},"body@stripHtml({\"truncateLength\":200})":" We just had 2 superannuation contributions returned to our bank account. Both employees whose contributions were returned are with Living Super. When I checked this month's Superannuation Payments ...","body@stringLength":"578","rawBody":"

We just had 2 superannuation contributions returned to our bank account. Both employees whose contributions were returned are with Living Super. When I checked this month's Superannuation Payments by Fund report they are listed under Superhero Super. Their employee cards have both been updated to Superhero Super, but this change was not made by myself or our other payroll officer. Living Super is now no longer in MYOB's list of superannuation funds. Is it possible that MYOB has made this change in a recent update? And if so, why?

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"},"Conversation:conversation:891040":{"__typename":"Conversation","id":"conversation:891040","solved":true,"topic":{"__ref":"ForumTopicMessage:message:891040"},"lastPostingActivityTime":"2025-03-25T11:26:12.745+11:00","lastPostTime":"2025-03-25T11:26:12.745+11:00","unreadReplyCount":4,"isSubscribed":false},"ModerationData:moderation_data:891040":{"__typename":"ModerationData","id":"moderation_data:891040","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:891040_1":{"__typename":"Revision","id":"revision:891040_1","lastEditTime":"2025-03-24T14:59:14.119+11:00"},"ForumReplyMessage:message:891045":{"__typename":"ForumReplyMessage","id":"message:891045","conversation":{"__ref":"Conversation:conversation:891040"},"author":{"__ref":"User:user:292938"},"revisionNum":1,"uid":891045,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Staffing_and_Payroll"},"subject":"Re: Employee's super fund incorrectly changed by MYOB?","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:891045"},"parent":{"__ref":"ForumTopicMessage:message:891040"},"body":"

Hi KMLoxton,

Cheers,

Princess

","body@stringLength":"1145","rawBody":"

Hi ,

Cheers,

Princess

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Excellent. Thank you Princess_R .

Regards,

KM Loxton

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Excellent. Thank you .

Regards,

KM Loxton

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