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KMLoxton's avatar
KMLoxton
Member
1 year ago
Solved

Employee's super fund incorrectly changed by MYOB?

We just had 2 superannuation contributions returned to our bank account.  Both employees whose contributions were returned are with Living Super.  When I checked this month's Superannuation Payments ...
  • KMLoxton's avatar
    KMLoxton
    1 year ago

    Excellent.  Thank you Princess_R .

     

    Regards,

    KM Loxton

KMLoxton's avatar
KMLoxton
Member
1 year ago

Hi Princess_R ,

 

It would make sense that the employee info was changed by a human, but there are only 2 of us with access and neither of us have made that change!

Also, it doesn't explain why the superannuation fund these 2 employees were with has suddenly disappeared from the list of funds in MYOB.

If I do as you suggest and create a support case in MyAccount, are there log files or something to enable them to see when changes were made and by whom?

 

Regards,

KMLoxton

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