Forum Discussion

DLMEM's avatar
DLMEM
Experienced User
2 years ago

Entitlement Report Issue

Hi, our Entitlement Balance report Available Hours are incorrect on the report. If I do 24.7.2023 - 24.7.2023, it shows the opening hours amount not the available hours amount. If I do and range 1....
DLMEM's avatar
DLMEM
Experienced User
2 years ago

Hi Cel

I spoke to a consultant on the phone, it was a mapping issue.

All of the link wage categories are correct, I have been running this report for over 5 years.

They suggested I make the date range from the beginning of the FY 1.7.2023 to the payroll date (1.7.2023-8.8.203). Not the start and end date the payroll date.(8.8.2023-8.8.2023)

So I will run the report this way from now on.

I have had a few issues since starting this FY payroll year, with this entitlement report.

First issue was there was no FY2024 to select and could not do an entitlement report for any date from 1.7.2023. The consultant suggested I run a zero payroll, this fixed it.

Maybe have a look at this problem, I assume others are having the same issue.

Thanks

Celia_B's avatar
Celia_B
MYOB Staff
2 years ago

Hi DLMEM 

 

Thank you so much for getting back to us and sharing your experience on this issue. This will be a big help to some of the clients that have the same issue. And we're really glad to know that the issue has been fixed. 

 

And we appreciate your feedback, it is extremely important to us and will help us enhance our service to a better meet your needs. Rest assured that we'll relay this issue to the relevant team to improve and provide excellent service to our valued customers. 

 

If you need further assistance in the future, please feel free to post again and one of us will be here to help you. 

 

Thanks,

Cel
 

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