Forum Discussion

FarazJafri24's avatar
15 days ago

EOFY Finalisation

Hi Support, 

 

Payroll activity report and payroll register report are matching up perfectly but STP reports are not matching up via EOFY Finalisation tab. 

 

When I try to submit updated events to the ATO, below is the error I get. 

 

How can I fix this problem of submitting updated info to the ATO and also, upon submitting if the info is not matching, where could be the problem?

 

Thanks.

3 Replies

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator

    Hi FarazJafri24,

     

    Thank you for the post. We've made some adjustments to your file on our end. Could you please reprocess it and let me know if it resolves the issue?

     

    Regards,

    Sai

     

    • FarazJafri24's avatar
      FarazJafri24
      User

      Hi Sai, 

       

      The problem still persists and we can't send updated events to the ATO yet. 

       

      Can you please have a look at it again? It's kind of now become urgent. 

       

      Thanks.

      Faraz

      • Isaiah_C's avatar
        Isaiah_C
        MYOB Moderator

        Hi FarazJafri24,

         

        If this is the case, for quick assistance, please reach out to our live agent through our virtual assistant MOCA or submit a support request via MyAccount.

         

        Regards,

        Sai