Hi LindyMH
Thanks for your post. The ATO error code CMN.ATO.GEN.XML03 means that there are invalid characters in the payroll information. Invalid characters are "[ ] ! # $ % * ; = @ <>\ _ { } ^~`"
You'll need to check for (and remove) any invalid characters in your employee cards and payroll category names. Also check for spaces at the end of fields in the employee cards and payroll category names.
If you have moved to STP Phase 2, terminated employees needed their termination dates removed and to be reactivated prior to the move. Once the move was completed you could re-enter their termination dates and make them inactive. If that wasn't done you will need to:
If the AccountRight reports and YTD verification report don't reconcile you will need to undo the finalisation, reconcile those reports and then re-finalise. The post, AccountRight reports don't match STP reports, has detailed information to help with reconciling.
The post, EOFY FAQs and Resources 2022, has links to posts and Help Articles that you may find useful.
Please let me know if you need further help.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Thank you for your reply - how do i undo the finalisation??
does this mean in future, I will not be able to terminate employees.
Do I un-terminate them from MYOB or the STP area??
EDIT - This appears to only affect terminted employees prior to the STP Phase 2
EDIT - As the code error only affects 4 employees I've just checked everything and can't find anything wrong with their cards. This is so frustrating.
Hi LindyMH
To undo a finalisation:
Remove their termination dates from their employee card.
You will still need to terminate employees. The ATO have stricter reporting rules in STP Phase 2 so things that were accepted in STP Phase 1 are now reported as errors in Phase 2.
As you've narrowed the error down to the terminated employees check the payroll categories only used in termination payments. Make sure the payroll category names don't have any invalid characters or spaces at the end.
Please let me know if you need further help.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Your answer makes it sound simple but what happens if you didn't know you were that " terminated employees needed their termination dates removed and to be reactivated prior to the move"
How were we supposed to know to do this
Also regarding the invalid characters .. does that apply to email addresses for example that include an "_"
You should stop trying to make it sound like an easy fix when it is obviously a significant problem for lots of user
