Forum Discussion

Experienced Cover User

4 years ago

EOFY Payroll

The EOFY payroll figures were all correct and ready to finalise when MYOB crashed (for the second time today). When I returned to the Payroll Reporting Centre, the EOFY figures had changed and are now completely inaccurate. They seem to reflect only part of the year. What's going on??

I have attached two Verification Reports - one before the crash, one after.

MYOB 2020-21 Payroll Verification Report - faulty 05-07-2021 4.21 pm.pdf13 KB

MYOB 2020-21 Payroll Verification Report 05-07-2021 3.16 pm.pdf13 KB

GTA
4 years ago
I was advised by MYOB support to run a $0.00 pay run for all employees and lodge the STP report with the ATO. Once the ATO has accepted the $0.00 report apparently all of the figures will refresh and it should be correct.
Try the above - it fixed my issues

GTA
Contributing Cover User
4 years ago
I was advised by MYOB support to run a $0.00 pay run for all employees and lodge the STP report with the ATO. Once the ATO has accepted the $0.00 report apparently all of the figures will refresh and it should be correct.
Try the above - it fixed my issues
- IanJE
  Experienced Cover User
  4 years ago
  That worked! Thank you GTA!
  
  I'll add that to the list of bizarre bugs that the MYOB programmers seem unable to fix. (I now recall that the problem existed a year ago - and it's still not fixed!!)
- LMCob
  Experienced User
  4 years ago
  Thank you! This solved my problem very quickly this morning without having to wait on the phone :-) Many thanks.