EOY Payroll waiting to finalise

Hi DMadmin,

Thanks for laying all of that out. From what you’ve described, this really does need to be reviewed properly by our support team directly in your file so they can take a thorough look at the payroll reports.

The main checks we’d normally use are Payroll Activity vs Payroll Register, and then YTD Verification vs Payroll Summary, to pinpoint exactly where the mismatch is happening. I understand that getting through to the team is taking longer than usual at the moment because of the busy time of year, and I really appreciate your patience. I’ve also followed up on your case, and the team will pick it up as soon as they can.

Cheers,

Princess