Forum Discussion

Contributing Cover User

2 years ago

Error message re Wrong Super

Hi, i have 1 staff member that gave me the wrong details for his super and now they are supposedly correct (I have actuially confirmed this with the fund themselves), but MYOB is saying "The fund can...

Doreen_P

MYOB Moderator

2 years ago

Hi, Longshot

Thanks for your post.

To further assist you with this, kindly confirm the USI and SPIN of the super fund so we can check it on our end. We are looking forward to your response.

Best regards,

Doreen

Longshot
Contributing Cover User
2 years ago
Hi, the USI is FSF0511AU / ABN 26458298557 / SPIN PRU0188AU/40328908469247
- Doreen_P
  MYOB Moderator
  2 years ago
  Hi, Longshot
  
  Thanks for your response.
  
  As per checking, the super fund is still active. And since you are receiving the error message after confirming with the super fund their details, we highly recommend a new super fund within the file. To do this, please refer to the steps provided below:
  
  Go to Lists > Superannuation Funds
  
  Click New and then enter the needed details (you may get a warning about the name existing, you can "new" at the end of the super fund name)
  
  Once done, assign the newly created super fund to the employee card. Employee card > Payroll details > Superannuation.
  
  Try to process the super payment again.
  
  Please let us know how it goes on your end.
  
  Best regards,
  
  Doreen
  - Longshot
    Contributing Cover User
    2 years ago
    Thank you, you are a legend - this worked