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JohJohB's avatar
JohJohB
Experienced User
10 months ago

Error Message: (Unknown): ShowUIView(CardDetail,...,...) Plus Electronic Payment Issue

I am once again having the same error message come up when trying to access two different employee cards.  One employee has left and needs to be terminated in the system.  The other needs their detai...
  • JohJohB's avatar
    JohJohB
    9 months ago

    Just an update on the Unprocessed Electronic Payments issue, in case anyone else has the same problem.

    By accident, I discovered that once you produce the report, you can select "Additional Filters" and enter a Session Period to only cover the date you need rather than all unprocessed transactions.

Shella_A's avatar
Shella_A
MYOB Staff
10 months ago

Hi JohJohB, 

 

Thanks for your post. 

 

Apologies for the late response. We're sorry to hear that you're unable to open your employee card file. We appreciate your patience with this. We will be sending you a private message to gather the necessary information to assist you further with this.

 

For your electronic payment, since the $0 pay runs are still showing up in the Unprocessed Electronic Payment Report, you may need to create an electronic payment with all the zero-dollar pay runs in it. If it is not showing up in the Prepare Electronic Payments window, kindly change the filters, especially the Pay From Account (change it to the correct account or you can change it to other accounts) and Select Payment by (change it to Pay Employees). Once changed, the zero-dollar pay runs will show up in that window, so you can create the bank file.

 

 

We're looking forward to your response.

 

 

Kind regards,

Shella

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