Forum Discussion

LisaGSA's avatar
LisaGSA
Trusted Cover User
10 months ago

Error sending payslips

Is there an issue with sending payslips?   I am trying to send 1 payslip & every time i select "send email" i get the error message stating "something's gone wrong and account right needs to close"...
Earl_HD's avatar
Earl_HD
MYOB Moderator
9 months ago

Hi LisaGSA,

I've arrange a script over your file that should fix the issue. If the issue persists, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl

  • LisaGSA's avatar
    LisaGSA
    Trusted Cover User
    9 months ago

    Thank-you Earl. When can I try to resend this payslip?

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      9 months ago

      Hi LisaGSA,

      You can try resending the payslip at any time after you've logged out and then logged back in. If the error occurs, please reach out to our support team directly as this may need further assistance on the backend. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

      Regards,
      Earl

      • LisaGSA's avatar
        LisaGSA
        Trusted Cover User
        9 months ago

        Thanks Earl, i have tried this with the same error. However, when I log back in, the stats if our company file says upgrading. 
        So i will try again in the morning, if problem persists I will reach out as you have suggested above.

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