Forum Discussion

ccg's avatar
ccg
Contributing Cover User
3 years ago

ETP payments incorrect in STP portal

I received email 14/7/22 regarding this problem entitled -  Action required STP2 end of finacial year finalisation and impacted employment termination payments (ETP).  Indicating that myob will be in...
  • Sam_R's avatar
    Sam_R
    3 years ago

    Hi ccg,

     

    Thank you for your post. 

     

    The below link will contain the action that will need to be taken if you were affected by this issue:

     

    Our teams are also investigating a separate issue that is impacting clients who processed an ETP payment for an employee in FY21/22 and then subsequently reversed that same ETP payment after 30 June 2022. Our teams are working hard on a resolution as a top priority and affected clients will be communicated with the next steps once they are available.

     

    Please let me know if you had any further queries I can assist with in the meantime.

BernadetteE's avatar
BernadetteE
Contributing User

Hi CCG,

 

I have already tried the solution at Impacts to employment termination payments in STP 2.

 

It worked for one of the ETP employees.  The remaining ETP employee is only showing part of the ETP amounts.

 

Both ETP employees used the same payroll categories so I am at a loss as to why MYOB is only picking up the correct amounts for one and not the other.

 

Given this was meant to be declared to the ATO on 14 July it is beyond rediculous that there is still an issue.  Please provide a fix that works.

Sam_R's avatar
Sam_R
Former Staff
3 years ago

Hi BernadetteE,

 

Thanks for letting me know. 

 

Please find my response to your private message in your inbox. 

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