THANK YOU BUT I PAY REGULARYLY (WEEKLY)THIS FUND WITH NO PROBLEMS. I HAVE ALL OF THE CORRECT DETAILS.
Hi mareecav,
Since the fund details look spot on and you’ve been paying into it weekly without drama, the next helpful step is to recreate the fund in your file just to see if a fresh setup nudges things back into place. Simply make a new super fund and pop an X or any little marker in the name so you know it’s the updated one, then try processing the super payment again using that new fund. It’s a quick way to rule out any hidden quirks in the original setup and often clears things up nicely. If you still get the same error after giving that workaround a go, you can reach out to our team so they can check what’s going on. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.
Cheers,
Doreen
