Failed to send email
Im receiving the below errror message when trying to complete a self on boarding invite via email We couldnt send the invite to your employee. The business file may be missing required payroll in...
Forum Discussion
I am getting the same error - But other within my organisation have no problems sending this e-mail. What is missing? I thought all information is saved in the company file?
Please help
Hi idamamys1103
Thanks for your post. Please allow me to extend you a very warm welcome to the Community Forum. I hope you find it a useful tool.
In this matter, you will need to first enter your business's general payroll information (Setup menu >> General Payroll Information). Kindly check if you have this filled out if you're also receiving an error that you have missing payroll information. As a workaround, please try going to the browser version or app.myob.com (Payroll >> Employees) and send the Employee self-onboarding there.
Please let me know if you need further help.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Cheers,
Leneth
