Fixing Super payment Error
Hi , I noticed that there is a new way to fixing a Super error instead of reversing the whole Super batch. https://www.myob.com/au/support/myob-business/payroll/superannuation/returned-superannuati...
Forum Discussion
Hi knm0741,
Thanks for sharing the help article you’ve been using for the returned super contribution, that process is for MYOB Business. If you're on the browser, there isn’t a way to clear or remove that negative line from the Pay Super window. It'll keep showing and you just need to leave it unticked and only select the new, reprocessed payment when you make your next super payment.
For Alplasco, you can use Pay Liabilities to clear the successfully paid contribution so they drop out of the Pay Superannuation window. To process the returned payments, make sure to only tick the new and correct super line for payment. You can also check out this link about reversing superannuation payments.
If you have any questions about processing super, our team can also help with this. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.
Cheers,
Doreen
