HI Doreen,
Thank you for the response. I have double checked all of the fund details, which haven't changed from last time. I rang the fund and confirmed I have the correct USI and ABN. I tried selecting a different fund for the employee, and then reselecting the MLC fund, but still get the same error message.
I had read the previous post you mentioned, but their issue seemed to have been a change of fund name, which resulted in a new ABN and USI being required.
Hi Julz79,
You’ve done a great job working through this already, especially double checking all the fund details and calling the fund to confirm the USI and ABN. From here, the best move is to reach out to our team so we they check what seems to be happening and what triggers the error message. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.
Cheers,
Doreen
