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Julz79's avatar
Julz79
Contributing User
4 months ago

Fund Can No Longer Receive Contributions Using Pay Super

Hi,   I am trying to pay superannuation for a staff member, and the system is showing an error stating the fund can no longer receive contributions using Pay Super.  I have contacted the fund and t...
Henah80's avatar
Henah80
Contributing Cover User
19 days ago

Hi Julz79.

Just wondering if you ever had a resolution to this issue?

Colonial First State 26 458 289 557 is giving me the same issue today.

Went to process it it gives us the error - This fund can no longer receive contributions using Pay Superannuation. Please edit the fund from the Superannuation Fund List window and select a valid Fund Name for it.

I've checked the Colonial First State website - it is showing the same information (Name & SPIN) that we have currently used.

(Initial set-up using Employee onboarding)

 

Keen to hear what you had to do to resolve this issue.

Thanks

 

 

(PS. Discovered they had a different name registered in MYOB - all fixed)

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