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ParashMagar's avatar
ParashMagar
Contributing User
2 years ago

Getting error while trying to lo

I tried loggin in to the myob account right after some month with correct credentials, it shows me this kind of error. I don't know the reason for this error. But i had another demo company where i w...
ParashMagar's avatar
ParashMagar
Contributing User

Hi Doreen_P 

 

Thankyou for your response.

 

I saw other users were having similar issues and were recommended to clear the browsing history and delete cache file from browser. I tried several times but no difference yet.

 

Hope i would be able to find the solution from the article you have shared.

 

Regards

Parash Magar

Doreen_P's avatar
Doreen_P
MYOB Moderator
2 years ago

Hi, ParashMagar

 

Thanks for your response.

 

Kindly send us the diagnostic log so we can further check the error message you received. To get the diagnostic, please follow the steps provided in The Help Article: AccountRight Log Locations. Once done, kindly attach it to your reply.

 

Best regards,

Doreen

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