Has the process to repay bounced super changed?

I should have mentioned if you read the instructions at the above link they do say " ... if you use AccountRight this is what to do ..."

Also this other area says you can only reverse the super if it is not completed

https://www.myob.com/au/support/myob-business/payroll/superannuation/make-superannuation-payments/reversing-superannuation-payments?productview=Desktop

Hi PenJ,

Good catch. Yes, the old process in the article was changed for a bit because of an update error, but the actual process hasn’t changed. This has already been raised with the team so the article can be corrected. You can still follow the old process you’ve been using: reverse the payment in Manage Payments, reprocess the contributions that were successfully paid through Pay Liabilities, and then reprocess the unsuccessful contribution through Pay Super again.

Cheers,

Princess

Hi, we've also found this really confusing and the instructions still dont show the Accountright instructions.

We have followed the old process for 2 previously completed payments (to deal with 2 bounced payments - one in each batch). One batch reversed perfectly (using Pay Liabilities to clear the unaffected payments and Pay Super for the bounced payment), however the other batch now still shows as reversed and pending payment - including the bounced payment that we can clearly see has been paid in Pay Super.

Can someone contact me about this please as we have spent 8 hours on hold to MYOB last week and your call centre staff keep pointing us to this new, incorrect instruction link and have no other information as to how to deal with the situation.

Hi Crystle,

I can see why this has been confusing, especially after the time you’ve already spent trying to get help. Because one batch is still showing as reversed and pending payment, even though the bounced payment shows as paid in Pay Super, this needs a closer review by our support team. We’re not able to arrange a callback from the community team, so please reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account.

Regards,

Sai