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PenJ's avatar
PenJ
Trusted Cover User
1 day ago

Has the process to repay bounced super changed?

I am a bit confused with how to treat returned super.

We always used to reverse the entire payment, reprocess all the correct payments in pay liabilities, and then once the issue fixed that caused the super to return we would then process a payment to repay that amount only.

but when showing someone how to do this last week the instructions had changed, which I thought must be to do with the new Payday super changes, per here:-

https://www.myob.com/au/support/myob-business/payroll/superannuation/returned-superannuation-contributions?srsltid=AfmBOorn3PCPymvg5ae84lkxA9M0az59KrZX3fI9gJCqpvKld6-lOXWs&productview=Browser

But this morning when looking I found the old instructions again.

So now I am totally confused as to which instructions to be following.

The instructions at the above link have no specific date on them.

I am now thinking the above relates to a different MYOB product (I use AccountRight) but that is not clear in those instructions.

 

3 Replies

  • PenJ's avatar
    PenJ
    Trusted Cover User
    1 day ago

    I should have mentioned if you read the instructions at the above link they do say " ... if you use AccountRight this is what to do ..."

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    1 day ago

    Hi PenJ,

     

    Good catch. Yes, the old process in the article was changed for a bit because of an update error, but the actual process hasn’t changed. This has already been raised with the team so the article can be corrected. You can still follow the old process you’ve been using: reverse the payment in Manage Payments, reprocess the contributions that were successfully paid through Pay Liabilities, and then reprocess the unsuccessful contribution through Pay Super again.

     

    Cheers,

    Princess

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